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Susan Anne West

PositionLecturer in Health Management & Leadership
DepartmentSchool of Nursing and Healthcare Leadership
Feedback Hours8:30 – 17:00
Telephone01274 236368

Research Interests (key words only)

Managing Change, Service & Quality Improvement, Commissioning, Leadership & Management, Patient & Public Involvement.

Teaching and Supervisory Responsibilities

  • Module Leader for: Management Project, Managing Change ( Bradford & Dubai) and Management & Leadership in Organisations (Dubai)
  • Supervise 20+ Masters Management Projects
  • Personal Academic Tutor for students on MSc Managing in Health & Social Care, MSc Leadership, Management & Change in Health & Social Care, Post Graduate Certificate Health & Social Care Management & Post Graduate Certificate Project & Change Management programmes

Administrative Responsibilities

  • Programme leader for MSc Managing in Health & Social Care
  • Programme leader for MSc Leadership, Management & Change in Health & Social Care
  • Programme Leader for Post Graduate Certificate Health & Social Care Management
  • Programme Leader for Post Graduate Certificate Project & Change Management
  • School representative on Faculty Programme Accreditation & Review Panel
  • School representative on Extenuating Circumstances Committee
  • Chair of Assessment Committees and Examination Boards 


Sue started her career as a Dietitian, working in the NHS at Pinderfields Hospital in Wakefield. She worked as a Dietitian for 15 years holding a number of specialist dietetic posts (Burns, Plastic Surgery, Paediatrics and Intensive Care) and eventually becoming Dietetic Manager.

She then moved into a management role to become the GP Liaison Manager. This role involved the development & maintenance of effective communications with GPs and practices and the planning of primary care services.

She then became Assistant Director of Business Development for the Pinderfields and Pontefract NHS Trust; this role involving the negotiation, maintenance & monitoring of a portfolio of GP Fundholding contracts, the management & development of Primary Care Outreach Services, the negotiation & management of waiting list initiatives and being the corporate lead for patient & public involvement. It was whilst in this role that Sue developed a passion for Patient and Public Involvement and developed the first Patient & public Involvement Framework in the North of England. This work led to Sue being part of the working group that wrote Chapter 10 (Changes for Patients) of the NHS Plan (DH 2000) and being part of the strategic development of the NHS at the highest level.

Sue then took on the role of Assistant  Director of Service Development and became the Lead Cancer Manager for the Trust, Implementing key national service developments eg NHS Cancer Plan & National Service Frameworks, reviewing & monitoring of clinical services and developing strategic, business and services development plans.

Sue then moved from a Provider organisation to NHS Barnsley, a Commissioning Organisation, as Assistant Director of Business Planning & Performance and was responsible for Corporate performance management, business planning and patient & public involvement.

She secured the role of Assistant Chief Operating Officer on 2011 working at Board Level on performance management and primary care Contracting, including having responsibility for the management of processes for dealing with poorly performing doctors.

Sue retired from the NHS after working in commissioning for 11 years and took up her role as Lecturer in Health Management & Leadership at the University of Bradford. Her wealth of NHS clinical and managerial experience in invaluable when working with existing and aspiring health and social care managers.

Study History

  • Post Graduate Certificate in Higher Education Practice (The University of Bradford ) September 2012 - April 2013. Pass with Distinction
  • PRINCE2 training (QA Training) 2010
  • Post Graduate Certificate in Advanced Commissioning (Teeside University) September 2008 – November 2009. Pass with Merit
  • MSc in Health & Social Care Management (The University of Bradford ) .September 1997 – 1999. Pass with Distinction
  • Post Graduate Certificate in Management  (Leeds Metropolitan University). September 1994 – September 1995. Pass
  • Diploma in Dietetics ( Leeds Polytechnic). September 1975 – June 1979. Pass

Professional History

  • PART TIME LECTURER The University of Bradford September 2009 – January 2013
  • DEPUTY DIRECTOR OF PERFORMANCE & QUALITY NHS Barnsley April 2010 – July 2011
  • ASSISTANT DIRECTOR OF SERVICE IMPROVEMENT Mid Yorkshire Hospitals NHS Trust Jan 2001 – Sept 2002
  • ASSISTANT DIRECTOR OF BUSINESS DEVELOPMENT Pinderfields and Pontefract Hospitals  Oct 1995 – Jan 2001
  • GP LIAISON MANAGER  Pinderfields Hospitals NHS Trust  July 1994 – Oct 1995
  • DIETITIAN/SENIOR DIETITIAN - number of dietetic posts progressing to acting Dietetic Manager Pinderfields Hospital  July 1979 – July 1994

Professional Activities

  • Was member of working group that wrote Chapter 10 (Changes for Patients) of the NHS Plan: A Plan for Investment; A Plan for Reform (DH 2000)
  • Secured £450,000 of New Opportunities funding and £950,000 of Central Government funding for the development of a dedicated catheterisation laboratory and replacement of a multi vascular catheter laboratory

Research Areas

  • Process mapping
  • Commissioning

Current Projects

  • Working on a paper on Process mapping
  • Working on a paper on Commissioning


Co-author Chapter 10 NHS Plan- A Plan for Investment, a Plan for Reform (DH 2000)

Rania R, McIntosh B & West S (2014) Hospital Pharmacy: A new relationship . Nurse Prescribing . Volume 12 No 4.

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