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One to One Counselling

Counselling for Students

Intake Appointment (up to 25 mins)

  • Get immediate support / strategies / resources.
  • Discuss how you want the Counselling Service to help you.
  • Possible referral to further counselling (generally with a different counsellor).

If further counselling is agreed on, we will contact you with an appointment.  This will usually be within two weeks but at busy times, it may take longer. We will also send you a text reminder before every session.

Subsequent counselling (50 minutes)

  • Usually for up to four weeks (on the same day, at the same time, with the same counsellor).
  • Work to an agreed focus.
  • If you and your Counsellor feel that you would benefit from more counselling, please get back in touch.
  • At the end of your counselling we welcome your feedback.  Please return the feedback form which will be given or emailed to you.

If you can’t come to an appointment

Demand on our service is very high.  If you can’t come, someone else may be able to.  So:

  • Please let us know as soon as possible.  If we don’t hear from you within 24 hours of a missed appointment, we will assume you no longer need counselling and your appointment will be offered to someone else.
  • If you then want to continue with counselling, you may ask to be put back on the waiting list.
  • A missed appointment counts as one of your four sessions.
  • If you miss two appointments in a row, your contract will be ended and your time will be allocated to someone else. If you then want more counselling you will need to contact us to be put on the waiting list. 

What happens in counselling

Counselling offers you a confidential and non-judgemental space.  It aims to help you deal with your difficulties more effectively.  You and your Counsellor will agree a way of working together and what you want to look at.  The Counsellor will help you explore what is going on and how to make changes or develop useful strategies.  Counselling is not about giving advice or solving your problems for you, although we can offer relevant resources and information.

Code of ethics and policy on confidentiality

The Counselling Service works to the British Association for Counselling and Psychotherapy (BACP) Ethical Framework for good practice in counselling and psychotherapy - BACP.

Confidentiality

Confidentiality is held between the client and the Counselling Service team.  Information will not be given to anyone outside of the Service without your permission, except if your Counsellor believes there is a serious threat of harm either to yourself or anyone else.  Whenever possible they would discuss this with you first.

Notes and records

  • Brief notes are kept of the sessions.  All notes are coded and kept separate from any identifying data.
  • All notes and records are kept securely in the counselling service, in compliance with the Data Protection Act, 1994. See our policies and procedures section for more information.
  • Notes and records kept in the Counselling Service are not part of your student record.
  • All notes are destroyed after three years and all electronic records are destroyed after seven years.

Audio recording

Your Counsellor may ask if they can record your sessions.  If you agree to this, they will discuss it fully with you before recording.

Complaints

The Counselling Service aims to deal with complaints from clients in an ethical and respectful manner.

Please visit our website for more information about our policies and procedures.

In the meantime, consider…

  • Informing your Personal Tutor or Faculty Welfare Officer about your difficulties.
  • Contacting your GP, especially if you are experiencing low mood, anxiety or have any worrying physical symptoms.
  • Visiting our website for self-help information and details of other sources of support.
  • The UBU Advice Centre also has lots of helpful information.
  • The Counselling Service runs a weekday daily drop-in at 2pm and 2.30pm, no appointment needed.

Counselling for Staff

Initial contact (by phone or email) to identify how you want counselling to help you either:

  • get immediate support / strategies / resources or
  • book a one-off consultation (30 or 50 mins) or
  • referral to further counselling. 

If further counselling is agreed on, we will contact you with an appointment.  This will usually be within two weeks but at busy times, it may take longer.  We will also send you a text reminder before every session.

Counselling 

  • Usually for up to six weeks (usually on the same day, at the same time, with the same Counsellor, although there can be some flexibility around this if possible).
  • Work to an agreed focus.
  • At the end of your counselling we welcome your feedback.  Please return the feedback form which will be given or emailed to you.

If you can’t come to an appointment

Demand on our service is high.  If you can’t come, someone may be able to.

So:

  • Please let us know as soon as possible.  If we don’t hear from you within 24 hours of a missed appointment, we will assume you no longer need counselling and your appointment will be offered to someone else. 
  • If you then want to continue with counselling, you may ask to be put back on the waiting list.
  • A missed appointment counts as one of your allocated sessions.
  • If you miss two appointments in a row, your contract will be ended and your time allocated to someone else.  If you then want more counselling you will need to contact us to be put on the waiting list. 

What happens in counselling

Counselling offers you a confidential and non-judgemental space.  It aims to help you deal with your difficulties more effectively. You and your Counsellor will agree a way of working together and what you want to look at.  The Counsellor will help you explore what is going on and how to make changes or develop useful strategies.  Counselling is not about giving advice or solving your problems for you, although we can offer relevant resources and information.

Code of ethics and policy on confidentiality

The Counselling Service works to the British Association for Counselling and Psychotherapy (BACP) Ethical Framework for good Practice in Counselling and Psychotherapy - BACP.

Confidentiality

Confidentiality is held between the client and the Counselling Service team.  Information will not be given to anyone outside of the service without your permission, except if your Counsellor believes there is a serious threat of harm either to yourself or anyone else.  Whenever possible they would discuss this with you first.

Notes and records

  • Brief notes are kept of the sessions.  All notes are coded and kept separate from any identifying data.
  • All notes and records are kept securely in the Counselling Service, in compliance with the Data Protection Act, 1994.
  • Notes and records kept in the Counselling Service are not part of your staff record.
  • All notes are destroyed after three years and all electronic records are destroyed after seven years.

Audio recording

Your Counsellor may ask if they can record your sessions.  If you agree to this, they will discuss it fully with you before recording.

Complaints

The Counselling Service aims to deal with complaints from clients in an ethical and respectful manner.

Please visit our website for more information about our policies and procedures.

Extra information for 16 and 17 year olds

If you are 16 or 17 years old and we have concerns about something you tell us in counselling, we will support you to get additional help, for example by contacting Bradford College Safeguarding Team. Your counsellor can explain more about this when you meet.